Application of the Ontology of Activity in the Automation of Decision-Making Processes in Crisis Management of Organizations

Abstract

Crisis management, or, in other words, management in the "strong" maneuver mode, refers to the most complex types of organizational management. The large dimensionality of decision-making tasks coupled with a shortage of time put forward an urgent need to automate crisis management procedures. However, such features of crisis management as: weak structuring of the tasks to be solved due to their uniqueness, uncertainty of conditions, volatility of goals (aspects) of management - serve as an obstacle to automation. The ontological approach offers a number of advantages with solutions and problems of crisis management automation. Applying the activity ontology to organizational multi-aspect management, one expands significantly the application field of formalized methods. It makes alternatives more detailed. The activity factors of performers and multiple aspects of management can be taken into account. In the article, we discuss a novel approach to decision-making process in organizational management. The process of forming decision-making alternatives is interpreted as a threefold grouping of the activity ontology elements at discrete moments time. A method of distributed formation of the ontological networkdescribedwhich puts its elements in groups using expert methods while ordering its alternatives by particular criteria.Such method usually implemented in practical design of corporate automated control systems. As a result, we formulated the tasks for scientific research concerned with development of scientific and methodological apparatus of crisis management. These are: the formation of decision-making spaces (sets of alternatives) that are invariant to aspects of management; specification of characteristics for these invariants (alternatives) based on ontology elements;and reconfiguration of the whole order of operations depending on required aspect of management. Approaches to solving the formulated tasks are shown.